Refund policy
Return & Refund Policy
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase
How to Start a Return
To initiate a return, please contact us at:
Email: info@aallcshop.com
If your return is approved, we will provide instructions on how and where to send your package.
Items returned without prior approval will not be accepted.
Return Address
Please send approved returns to:
3652 Gayle Way, Apt 9
North Highlands, CA 95660
United States
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within 48 hours so we can resolve the issue promptly.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (food, plants, etc.)
- Custom or personalized products
- Personal care items
- Hazardous materials
We also do not accept returns on sale items or gift cards.
Exchanges
To exchange an item, please return the original product. Once accepted, you can place a new order.
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, refunds will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since approval, please contact us at info@aallcshop.com
.
Contact Us
For any questions regarding returns or refunds, please contact:
Email: info@aallcshop.com
Address: 3652 Gayle Way, Apt 9, North Highlands, CA 95660, United States
