Frequently Asked Questions
Everything you need to know about ordering from AA LLC. If your question isn't answered here, call +1 916-370-1485 or email info@aallcshop.com — we answer Monday to Friday, 9:00 AM to 5:00 PM Pacific.
Shipping & delivery
Where do you ship?
We ship across the United States from our base in Sacramento County, California. If you're outside the US and want to order, contact us first and we'll tell you honestly whether we can get it to you.
How long will my order take to arrive?
Orders are processed within 1–2 business days. Standard delivery inside the US then takes 3–7 business days. Larger items such as automatic feeders and water fountains can occasionally take longer during holiday periods — if your order is running behind, we'd rather tell you than leave you guessing, so email us and we'll check the shipment.
How much is shipping?
Shipping is calculated at checkout based on your address and the size of the order. You'll see the exact amount before you pay — there are no surprise fees added afterwards. Full details are in our Shipping Policy.
Will I get a tracking number?
Yes. As soon as your parcel leaves the warehouse we email you a tracking link. If it hasn't arrived within 3 business days of your order, check your spam folder, then contact us and we'll resend it.
Can I change my shipping address after ordering?
If the order hasn't shipped yet, usually yes. Email info@aallcshop.com with your order number as soon as possible. Once a parcel is in transit we can't redirect it.
Returns & refunds
What is your return policy?
You have 30 days from delivery to return an item. It needs to be in its original condition and packaging, unused and resaleable. Start a return by emailing us with your order number and we'll send you instructions. The complete terms are in our Refund Policy.
What if my item arrives damaged or faulty?
Send us a photo within 30 days of delivery and we'll replace it or refund you in full, including return postage. Damage in transit is our problem to solve, not yours.
Who pays for return shipping?
If the item is faulty, damaged, or we sent the wrong thing, we cover it. If you simply changed your mind, the return postage is yours to pay.
How long do refunds take?
Once your return reaches us and passes inspection, we issue the refund to your original payment method. Your bank or card issuer then typically takes 5–10 business days to post it to your account.
Can I cancel an order?
Yes, if it hasn't shipped. Email or call us straight away with your order number. If it has already gone out, treat it as a return instead.
Payment & security
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, and Shop Pay.
Is it safe to pay on your site?
Yes. Payments run through Shopify's PCI DSS compliant checkout over an encrypted connection. Your full card number is never visible to us and is never stored on our systems.
Products
Which plug type should I choose?
If you're ordering to a US address, choose the US plug option. Some of our electrical products list EU, UK, AU, JP, KR, or CN plug variants for other markets — those will not fit a standard American wall socket without an adapter. If you're unsure, ask us before ordering.
Are your feeders and fountains suitable for both cats and dogs?
Most are. Each product page lists the capacity, dimensions, and the pet sizes it suits in the specifications table. Small-breed dogs and cats share most of our feeding range; large breeds should check the bowl height and capacity first. If you tell us your pet's size and daily food volume, we'll point you to the right model.
Do fountains and feeders need replacement filters?
The water fountains use carbon filters that should be changed roughly every 2–4 weeks depending on use and how many pets drink from them. Where a product ships with spare filters, it's stated in the specifications table on that product's page. Contact us about restocking filters for a model you already own.
How do I clean an automatic feeder or fountain?
Unplug it first, then wash the removable bowl, tank, and pump housing in warm soapy water and dry thoroughly before reassembling. Never submerge the motor unit or the power adapter. We recommend a full clean weekly to keep water fresh.
About us & contact
Who are you?
AA LLC (legally AMIR ARSALAN LLC, registration 202460515866) is a family-run pet supply business based in North Highlands, California. A real person reads your emails and answers your calls. Read more about us.
How do I reach a human?
Phone +1 916-370-1485 or email info@aallcshop.com, Monday to Friday, 9:00 AM–5:00 PM Pacific. Our mailing address is 3652 Gayle Way, Apt 9, North Highlands, CA 95660. We aim to reply to every email within one business day.
